Refund policy

We want you to be completely satisfied with your Shaperskin purchase. If for any reason you need to return an item for a refund, we offer a simple and hassle-free return policy. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Every return garment gets checked and approved by our quality control department to make sure the return item is eligible. If the quality control team notices any missing labels, is not in the original package or any signs of usage, odors, or satins has the rights to refuse the return request. In this situation no refund will be processed and we consider the case as closed. Please keep in mind that   only one return request can be initiated per order.

To start a return for USA market:
For non Shaperskin Membership Club members
- To initiate a return for refund request, please contact us at support@shaperskin.com with your full name, email address used during the order (if different from the contacting one), order number and address.

- If your return request is accepted, We will provide you with all the necessary information on how, where, and when to send back the item(s) you want to return.

- To send the item(s) back to us, you can use your own shipping label purchased from your preferred local courier. Please make sure to pack the item(s) carefully and include the refund case number on the shipping label or package. Bring the package to your local courier and dispatch it to the address we provide.

Once we receive your package, we will process your refund request within 14 business days. Please note that items sent back to us without first requesting a return will not be accepted.

Please note that for each return for refund, there will be an $11 fee deducted from the initial payment to cover warehouse handling, clothes inspection, and other processing fees. This applies to all orders and returns, including rejected deliveries and return-to-sender packages. The initial shipping rates already paid for all orders not eligible with a FREE delivery are also non-refundable.

This applies to all orders and returns including: rejected deliveries and return to sender packages; return to sender packages by own shipping method; return to sender packages using own shipping method even if a return label is provided by Shaperskin. You can always contact us for any return question or concerns at support@shaperskin.com Our support team will help you to solve the issue in no time.

For Shaperskin Membership Club members
- To initiate a return for refund request, please contact us at support@shaperskin.com with your full name, email address used during the order (if different from the contacting one), order number and address.

- If your return request is accepted, we will provide you with all the necessary information on how, where, and when to send back the item(s) you want to return.

The returns are absolutely FREE for all Shaperskin Membership Club members. We take care of everything, you just need to pack, print and send back to us the item you want to exchange.

To start a return for UK market:
For non Shaperskin Membership Club members
- To initiate a return for refund request, please contact us at support@shaperskin.com with your full name, email address used during the order (if different from the contacting one), order number and address.

- If your return request is accepted, We will provide you with all the necessary information on how, where, and when to send back the item(s) you want to return.

Once we receive your package, we will process your refund request within 14 business days. Please note that items sent back to us without first requesting a return will not be accepted.

Please note that for each return for refund, there will be an £9 fee deducted from the initial payment to cover warehouse handling, clothes inspection, and other processing fees. This applies to all orders and returns, including rejected deliveries and return-to-sender packages. The initial shipping rates already paid for all orders not eligible with a FREE delivery are also non-refundable.

For Shaperskin Membership Club members

- To initiate a return for refund request, please contact us at support@shaperskin.com with your full name, email address used during the order (if different from the contacting one), order number and address.

- If your return request is accepted, we will provide you with all the necessary information on how, where, and when to send back the item(s) you want to return.

The returns are absolutely FREE for all Shaperskin Membership Club members. We take care of everything, you just need to pack, print and send back to us the item you want to exchange.

To start a return for EU markets:

- To initiate a return for refund request, please contact us at support@shaperskin.com with your full name, email address used during the order (if different from the contacting one), order number and address.

- If your return request is accepted, We will provide you with all the necessary information on how, where, and when to send back the item(s) you want to return.

Once we receive your package, we will process your refund request within 14 business days. Please note that items sent back to us without first requesting a return will not be accepted.

Please note that for each return for refund, there will be an €11 fee deducted from the initial payment to cover warehouse handling, clothes inspection, and other processing fees. This applies to all orders and returns, including rejected deliveries and return-to-sender packages. The initial shipping rates already paid for all orders not eligible with a FREE delivery are also non-refundable.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.The customer must provide an image where the damage can be visualized on the garment. Once our quality control department check and approve the images, we will provide a return label so they can send the item back. If you have any concerns please always contact us at support@shaperskin.com so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like panties, lingerie sets that include a panty and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.   Shaperskin reserves the right to reject returns which do not comply with our return policy. Any returns that do not respect our policy may be sent back at the receiver’s cost, at our discretion.

Please note that once a package has been dispatched and marked as DELIVERED with prompt report/status from the courier, it is considered successfully delivered to the client. Shaperskin cannot be held responsible if the package is missing, not inside the mailbox, not in front of the door, stolen, or picked up by someone else. Therefore, any refund claims related to missing mail that has been marked as delivered will be rejected as they do not comply with our return policy.

It is recommended that clients file a claim with the local courier or check with their local post office for further information if the item is still missing despite the tracking number showing that the package has been delivered. Shaperskin will not be held responsible once the item is marked as delivered.

Should you have any questions or concerns about our delivery policy, please do not hesitate to contact us at support@shaperskin.com. We are always happy to help.

Exchanges

For USA and UK markets 
The exchange is absolutely FREE for our clients within 30 days from the delivery date, Shaperskin Membership Club members enjoy an extended exchange period of up to 60 days from the purchase date. We take care of everything, you just need to pack, print and send back to us the item you want to exchange. Please keep in mind that   only one exchange request can be initiated per order.

For All markets excluding USA and UK
To initiate an exchange request:
- Contact us at support@shaperskin.com with your full name, email address used during the order (if different from the contacting one), order number and address.

- If your exchange request is accepted, we’ll send you further instructions how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Please note that you are solo responsive for all return costs including but not limited to shipping labels and custom taxes. Please also keep in mind that   only one exchange request can be initiated per order.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order cancellation
We are usually unable to change or cancel an order after you've placed it. It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item. To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

Shaperskin reserve its rights to update all policies without further notices.

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Refund policy